Return & Refund Policy

A bag should feel right with your plans. You have 30 days after delivery to start a return. Please keep the bag unused, with its original packaging and any included straps or accessories, while making your decision.

Starting a return

Email [email protected] or call 936 304 9854 with your order number and the item you wish to return. You may contact us first for guidance, or send an eligible return to the address below within the return window. Enclose your order number and contact information so we can identify it.

Charles Franklin LLC
23664 Spring Branch Trl
Montgomery, TX 77316
United States

Return shipping

If your bag has a quality problem, arrives damaged in transit, or is different from what you ordered, we cover the return shipping cost. Contact us with the details and photographs so we can provide the appropriate return instructions. For a change of mind, color preference or size preference, return postage is your responsibility. A tracked service helps you keep a record of the parcel.

Inspection & refunds

We inspect the return within 3–5 business days after it reaches us. Once approved, we initiate a refund to the original payment method. Your bank determines when the credit appears in your account. We do not deduct a restocking charge.

For a change-of-mind return, the original standard shipping charge is not refunded. When a return results from our error, a quality issue or shipping damage, applicable original shipping charges are included. Bags showing use, missing included parts or returned outside these conditions may be ineligible; we will explain any concern before resolving the return.

Exchanges & cancellations

Contact us about an exchange so we can discuss the available options. If you need to cancel an order or correct a detail, get in touch promptly. An order that has already been dispatched follows the return process.

Customer service: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time. [email protected] · 936 304 9854.